Q: What is SwipeClock?
A:
SwipeClock is a web-based, automated
timekeeping solution that is suitable for businesses
both large and small. SwipeClock was
designed to offer exceptional user ease
through its online administrative service
and through the use of "plug and play"
hardware to collect employee punch data.
The SwipeClock service can utilize badge
cards, PIN, a biometric finger scan, or the
phone to record employees punches.
Q:
How does it work?
A:
The SwipeClock solution is made up of an
online administrative service for managing
employee labor data and a variety of
hardware options to collect and send the
employee punches to the Internet.
To offer an example,
our standard electronic time and attendance clock is
an advanced time clock that connects to a
telephone line and automatically transmits
employee punches to a secure web-based
server. It’s the simplest alternative to
laborious time card calculation. Employees
punch in and out on the clock by swiping
their personal electronic time card,
entering a PIN code, online through their
PC, or via finger scan. Each night, the clock silently transmits
the day’s activity - reliably and securely.
The time and attendance records are
immediately available to your payroll
professional, and to you on your computer
via the Internet.
Q: Aside from basic time
tracking, what other features does the
SwipeClock service provide?
A:
Other features include
job costing (with full summary/detail
reporting capabilities), custom prompts,
automated daily e-mail reports, automatic
lunch deductions, flexible and automated overtime
calculations, customized supervisor login
accounts, custom punch rounding, shift
differential pay,
and much more.
Q: How does the
SwipeClock service track job costing?
A: At the
time of clock IN/OUT the employee can be
prompted to enter the data needed for job
costing. For example, the clock can be
programmed to prompt the employee to enter a
job code, department, amount of sales, tips,
etc. Reports can then be run to filter by
employee, job code, department, etc.
Q: What type of
reports do you have to offer?
A: We offer
a selection of differing reports, each of
which may be altered, filtered, or sorted in
a variety ways to better accommodate
reporting needs. The following are some
examples of reports we offer:
- Summary Report
- Detail Report
- Single Day
Summary Report
- Daily E-mail
Report
- Labor Code
Report
Q: Does your
service support multiple departments with
multiple pay rates?
A: Yes.
Employees with multiple departments and
multiple pay rates are supported.
Q: Does your
service offer Rounding options?
A: Yes. We
offer a wide variety of "global" rules,
along with the ability to create custom
rounding scripts for clients who posses
special rounding schedules.
Q: How does your
system handle Overtime?
A: Standard
OT rules for individual States are
available. Custom scripting also enables us
to accommodate an assortment of additional
OT settings.
Q: Where can I see
SwipeClock in action?
A:
We have an interactive
demo account on our web site. Simply select
the "Customer Login" link in the lower left
hand part of your screen. When prompted to
enter a user ID and password, enter “online”
as the user ID and “demo” as the
password. This is a fully functional account
that shows the majority of system features.
Take a look at the individual employee time
cards; each card represents a different
company and account setup possibility.
Q: Once a client decides to use
SwipeClock, how long does it take to get
them started?
A:
We can usually activate and ship clocks
within 24 business hours once we receive
the purchase order. The clocks are light
(less than 3 lbs.) and can be shipped
economically. Clocks arrive
pre-programmed and require basically
zero setup. Simply connect the clock to
a phone line and power supply, and begin
using it immediately.
Also, we
make it very easy and very affordable
for you to hold a small inventory of
hardware, which in having would allow
you to setup clients essentially
immediately. From your own office you
could follow the simple programming
process, setup the client's account,
drop off the clock, and begin service.
Q: How do we sign
up to become a reseller?
A:
We provide you with a
SwipeClock Reseller Application, which must
be filled out and returned to our offices.
Our reseller program is open only to payroll
professionals and accounting firms. Upon
acceptance, a “Reseller” becomes eligible
for program benefits, which include
wholesale pricing on equipment and services,
a demo clock account free of monthly fees,
custom card printing with quantity
discounts, an online client supervisor
account, and more. Contact us at
1.888.223.3450 to receive your reseller kit.
Q: What type of
data collection devices do you have to
offer?
A: We use a Verifone Tranz 330/380
badge card reader, which is manufactured by
Hewlett Packard, as well as an
Internet-based PC "WebClock." (Note: We
can also reprogram competitor's time clocks
if they make use of the Verifone Tranz
330/380 terminal.) We also offer a
biometric PrintReader add-on that can be
connected to our standard TimeClock unit to
eliminate the costly expense of buddy
punching. Our FlexClock Series offers
a variety of multi-function data
collection devices with enhanced
functionality at affordable price, including
Ethernet and Cellular connectivity,
proximity badge punching, biometric
verification and more.
Q: Do I need a dedicated phone line
for the basic TimeClock unit?
A: No. The clock unit does not
need a dedicated phone line. In fact, the
time clock can share a line with your
existing fax machine or credit card machine
as the clocks are designed in such a way
that they will not answer inbound
calls, and any outbound calls are made late
at night so as not to interfere with regular
business communications. All outbound
calls are made using a 1-800 number, so no
long distance charges are incurred. The clock does
require, however, an "Analog" phone line.
Our FlexClock series, however, transmits
through an Ethernet connection, or "digital
lines" for sending data to the web.
Q: Does the clock need to be connected
to the phone line at all times in order for
employees to punch IN/OUT?
A: No. The clock can collect the
employee punches without being plugged into
the phone line. The clock will store up to
5000 punches before it needs to transmit.
In order for the time clock to actually
transmit the punch data, it does need to be
connected to a phone line.
Q: What happens to the punches in the
clock if the power goes out?
A: Each clock unit has a built-in
Lithium battery. If the power does go out,
all the punches in the clock will be stored
until the clock receives power again,
assuming the clock did not receive a major
power surge. (If the clock receives a major
power surge, this could result in lost
punches as well as a "Programming Error".
We suggest investing in a surge protector to
power the time clock.) Once power is
re-established you can update the payroll
data by pressing the 9 key on the keypad.
Q: Is there a way to bulk import
employee data into the SwipeClock
application?
A: Yes. Using an Excel spreadsheet,
the employee data may be imported into the
SwipeClock database by using the "Bulk
Import" option found in the Accountant Menu.
Q: Is there a limit to the number of
supervisors one client can have in the
system?
A: No. SwipeClock provides
allowances for as many supervisors as
needed.
Q: Can I restrict a supervisor from
seeing wages on the timecards?
A: Yes. When setting up a supervisor
login, the supervisor can be filtered to
view only assigned departments, locations or
employees. They can also be filtered to
either see wages or not, edit punches or
not, and add/edit employee data or not.
Q: Does your service alert the
supervisor of missed punches?
A: Yes. If an employee has a missing
punch, his/her name will appear in red in
the Employee List along with the number of
punches missing. We also offer a free Daily
E-mail Report, which provides activity for
the previous day and also displays missing
punches.
Q: Can employees view their time
cards?
A: Yes. Employees may view their
time card using an Internet browser. An
employee must have a web password to view
their timecard. Employees are not able to
edit their time card using their employee
login ID and password, but may be given
permission to edit their own time card if
given a supervisor login ID and password.
Q: Can an employee clock IN at one
location and OUT at another location?
A: Yes. By adding a Location ID
Stamp to each clock, the location at which
the employee clocked IN/OUT will appear on
the time card and subsequent reports.
Q: Can an employee clock into more
that one "job code" during a shift?
A: By activating the "Out Punch
Completion" option, employees do not have to
clock OUT of one "job" and IN to the next.
They simply clock IN to each "job" after
completing the previous one. The system
will then automatically generate an OUT
punch for the previous "job." The only time
an employee will need to actually clock OUT
(using the 2 key) is at the end of their
shift.
Q: Can your system handle automatic
lunch deductions?
A: Yes. In the Employee Set Up
screen, automatic lunch parameters can be
set. For example, a setting of 30 minutes
after a 5 hour shift may be created.
Q: Does your system support an
interface with payroll software?
A: Yes. We currently have interfaces
available for a number of payroll software
applications. Interfacing with payroll
software is available for all payroll
software programs by simply providing us
with a file format. NOTE: File formats and
scripts are susceptible to additional
charges and/or time constraints. Please
consult with a technician for detailed
information pertaining to your particular
needs. |
